Comsec TR is a member of the the Telio Group. Telio is operational in 25 countries worldwide across four continents. By joining forces with Telio, Comsec has not only strengthened its position in the Australian market but also gained access to a wealth of expertise and resources, positioning itself for continued success in the ever-evolving landscape of correctional communications.

The Telio Group is responsible for the development and evolution of Unity to sixteen countries including New Caledonia, Canada, the United States of America, Morocco, the United Arab Emirates and Namibia.  

The Unity Controlled Prisoner Telephone System offers a wealth of features including telephony, in-cell telephony, prisoner kiosks, facilitating external payments to prisoner’s accounts, speech analytics, collect call / reverse billing, video calling and intercom (prisoner to officer communication) and includes advanced features of speech processing, language transcription and translation. 

Unity offers a fully-integrated controlled access prison phone system specifically designed for use by prisoners of correctional facilities. Operational requirements of these correctional agencies have been incorporated into the system. The modular construction Unity enables the requirements of any user to be easily adopted.

Unity is designed to provide a secure outgoing inmate telephone service with remote replay and management functions.


Features include:

•    secure access to inmate account with a user ID and a confirmation PIN selected by the inmate that can be changed if required

•     only approved numbers can be dialled

•     calls are of specified duration and can be varied to suit centre requirements

•    allows inmates unlimited access to telephones, subject to available funds in the individual’s account

•     inmates must have credit in the phone account to make private calls, calls to common numbers can be made if there is no funds   in the individuals account. Individual accounts cannot go into debit

•      correctional centre staff to be more effectively deployed to other duties

•      remote call monitoring and management

•      all calls other than those classified as legal are recorded in an encrypted format ensuring no changes are possible to the recording

•       Some foreign language calls can be translated

•       phone calls can be easily monitored in real-time via the LAN/WAN. Monitoring particular phone calls may be blocked just as easily as preventing calls from being recorded via the same profile settings. Calls may be manually cut off any time by an operator via the monitoring station.

•       a disciplinary tool by restricting call access for specified period for minor breaches of discipline  

•        correctional centre management can obtain information concerning inmate telephone usage from an extensive range of detailed reports 

•        Phone Number Analysis Identify commonly dialed numbers, times of call, duration and Inmate ID's used.