Controlled Telephone System (ACTS) is a computer-based prison phone (pay
telephone) system designed by Comsec TR Pty Ltd.
ACTS offers a
fully-integrated controlled access prison phone system specifically designed for
use by inmates of correctional facilities. Development has been ongoing since
1992. Operational requirements of correctional services have
been incorporated into the system. The module construction of ACTS enables the
requirements of any user to be easily adopted.
In addition to the
inmates permitted list of up to 10 numbers
the system provides the ability for inmates to call free of charge to the inmate, up to 20 nominated
telephone numbers and approved selected Legal Numbers. CADL numbers are common throughout a centre and are intended to
provide unlimited access to Legal Aid, the Ombudsman etc.
A period report
provides details for charging to the relevant agency.
designed to provide a secure outgoing inmate telephone service with
remote replay and management functions.
secure access to inmate account with a
user ID and a confirmation PIN selected by the inmate
that can be changed if required
approved numbers can be dialled
of specified duration and can be varied to suit centre
allows inmates unlimited access to telephones,
subject to available funds in the individualís account
must have credit in the phone account to make private
calls, calls to common numbers can be made if there is
no funds in the individuals account. Individual accounts
cannot go into debit
correctional centre staff to be more
effectively deployed to other duties
remote call monitoring and management
all calls other
than those classified as legal are recorded in an
encrypted format ensuring no changes are possible to the
foreign language calls to be translated at
later time (if optional voice recorder is installed)
calls can be easily monitored in real-time via the
LAN/WAN. Monitoring particular phone calls
may be blocked just as
easily as preventing calls from being recorded via the
same profile settings.
Calls may be manually cut off any time by an operator
via the monitoring station.
inmates obtain the benefit from call tariff
reductions at specified intervals of each day
a disciplinary tool by restricting call access
for specified period for minor breaches of discipline
correctional centre management can obtain
information concerning inmate telephone usage from an extensive range of
Review line usage, view all calls made by an
or PIN, all calls made within
a time parameter allocated to prisoners are encrypted to
use of PINs.
Phone Number Analysis Identify
commonly dialed numbers,
times of call, duration
and Inmate ID's used.