End of Life Announcement for Access Controlled Telephone System (ACTS)

Dear Customers,

Comsec TR hereby informs you that ACTS (including Audiolog Voice Recorder) has been discontinued since 31-03-2022. After the date, new installations for the product would not be accepted.

After the End-of-Life date, Comsec TR will not pursue any new feature development on ACTS, but we will follow the industry standard practices regarding software support of the discontinued (EOL) products. Consistent with such standards, Comsec TR will continue to offer support and after-sales service.

The general policy guidelines are:

(1) For the first year from the End of Life date, Comsec TR will offer full support, including HW/SW Technical Support, Apply Existing SW Bug Fixes, New Non-Critical SW Bug Fixes, New Critical SW Bug Fixes and New Security Fixes.

(2) For the second year till, and including, the fifth year from the End of Life, Comsec TR will attempt to provide SW bug fixes. In the EOL support phase, a SW upgrade of the product to a newer existing release will also be seen as a fix to the SW bug. Providing a fix may not be possible in some cases due to the limitation of hardware or software architecture, and Comsec TR in its sole discretion will determine what fixes, if any, will be provided.

(3) Comsec TR will not offer any New Features/Enhancements support from the End of Life.

(4) Spares or replacement parts for hardware will be available. Please contact Comsec TR for HW Technical Support and HW Repair and Return.

(5) Since the sixth year from the End of Life, Comsec TR will not offer any Support.

Although every effort will be made to support End of Life products in accordance with our End of Life Policy, Comsec TR reserves the right to change its Policy as it deems appropriate. Comsec TR will announce any changes to the End of Life Policy through the Comsec TR Website we encourage you to visit this site regularly as it contains useful information regarding Comsec TR's End-of-Life program.

Comsec TR would like to advise you to upgrade your products to our newer products which contains more features, in order to continue and enjoy Comsec TR’s high level service. The recommended replacement solution to ACTS, is Unity that offers functionally richer technology.

Comsec TR hopes that the end of sales of ACTS will not affect the existing service relationship and service quality. We are consistently dedicated to providing you with excellent products and services. If you have any questions regarding this discontinuation, please contact the Comsec TR Service Desk.

Thank you for your continued support for Comsec TR!

Comsec TR.. The innovative Leader in Technology

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